Refund Policy

1. Refund Eligibility

EasyExam offers a 30-day money-back guarantee for all subscription plans. To be eligible for a refund:

• The refund request must be made within 30 days of the initial purchase date
• The request must be submitted through our official support channels (email or contact form)
• You must provide your order details, including the email address used for purchase and transaction ID (if available)

This refund policy applies to first-time purchases only. Subsequent renewal payments are not eligible for refunds unless there are extenuating circumstances, which will be evaluated on a case-by-case basis.

2. Refund Process

To request a refund, please follow these steps:

1. Contact our support team via email at [email protected] or through our Contact Form
2. Include "Refund Request" in the subject line
3. Provide your full name, email address used for purchase, and purchase date
4. Include your transaction ID or order number if available
5. Briefly explain the reason for your refund request (optional but helpful)

Once we receive your refund request, our team will review it and respond within 2 business days to confirm receipt and provide any additional information needed.

3. Refund Timeframe

After your refund request has been approved:

• Credit card refunds typically process within 5-10 business days, depending on your card issuer
• PayPal refunds typically process within 3-5 business days
• Bank transfers may take 7-14 business days to reflect in your account

Please note that while we process refunds promptly on our end, the actual time it takes for the refund to appear in your account depends on your payment provider's policies and processing times.

4. Ineligible Refunds

Certain situations may make a purchase ineligible for a refund:

• Refund requests made after the 30-day period from the initial purchase date
• Subscription renewal payments (unless there were technical issues or service unavailability)
• Accounts found to be in violation of our Terms of Service
• Cases where there is evidence of abuse of the refund policy, such as multiple refund requests from the same user

In cases where a refund is denied, we will provide a clear explanation and work with you to address any concerns about our service.

5. Payment Methods and Processing

Refunds will be processed using the same payment method used for the original purchase:

• Credit/Debit Cards: Refunded to the original card used for purchase
• PayPal: Refunded to the PayPal account used for purchase
• Bank Transfers: Refunded to the originating bank account
• Other Payment Methods: For other payment methods, our support team will provide specific instructions

In rare cases where the original payment method cannot be refunded (e.g., expired card), we will work with you to find an alternative refund method.

6. Special Circumstances

We understand that special circumstances may arise. The following situations will be evaluated on a case-by-case basis:

• Technical Issues: If you experience persistent technical issues that our support team cannot resolve, you may be eligible for a refund even after the 30-day period
• Service Unavailability: If our service experiences significant downtime or becomes unavailable for extended periods
• Accidental Purchases: If you have accidentally purchased a subscription or duplicate subscriptions

In these cases, please contact our support team with detailed information about your situation, and we will work with you to find a fair resolution.

7. Subscription Cancellations

Cancelling your subscription is different from requesting a refund:

• Cancelling a subscription stops future recurring payments but does not automatically issue a refund for previous payments
• You can cancel your subscription at any time through your account settings or by contacting customer support
• After cancellation, you will continue to have access to the service until the end of your current billing period

If you wish to cancel your subscription and request a refund for your most recent payment (within the 30-day period), please specify this clearly in your communication with our support team.

8. Contact Us

If you have any questions about our Refund Policy, please contact us:

• By email: [email protected]
• By visiting the contact page on our website: Contact Us